FAQ

Orders & Shipping

How long does it take for my order to arrive?
We process orders within 1-3 business days. Delivery time varies by destination: Europe 7-14 business days. See all the details in our Shipping Policy.

Is shipping free?
Yes, we offer free shipping on all orders.

Can I track my order?
Yes, you'll receive a tracking number by email as soon as your order ships.

Returns & Exchanges

How long do I have to return an item?
You have 30 days from receiving your order. See the full conditions in our Refund Policy.

How do I request a return or exchange?
Email us at contacto@valentinaseveri.com with your order number and we'll guide you through the process.

Product & Sizing

How do I choose my size?
Check our Size Guide to find your perfect fit for each garment.

Are the colors exactly as shown in the photos?
We do our best to represent colors accurately, though slight variations may occur depending on your screen.

Payment

Is payment secure?
Yes, all transactions are processed through 100% secure, encrypted payment.

Have another question? Email us at contacto@valentinaseveri.com, we'll be happy to help.